Want a More Equitable Future? Empower Citizen Developers

Originally published in Wired.com on December 9, 2020. Satya Nadella, CEO of Microsoft, and Marco Iansiti, Professor of Business Administration at Harvard Business School, collaborate in this article featured in Wired. Below is an excerpt from the article: As the world anticipates a new US Congress and a new administration, we need a strategy to reimagine and rebuild communities, industries, companies, and nations. As we battle cascading disruptions from a global pandemic, economic strain, climate-related crises, and unrest over racial injustice, technology should be part of a solution—but technology alone is not enough. To more evenly spread economic opportunity and resilience, we must democratize “tech intensity,” a combination of tech and people skills—including among citizen developers. This so-called intensity is made up of three dimensions: the adoption of technology, the capability of individuals to use it, and their trust in the organizations deploying it. Tools from cloud computing to AI should be in the hands of every knowledge worker, first-line worker, organization, and public-sector agency around the world. Read the entire article on Wired.com here.